You would like to cancel a regular booking?
To cancel all future bookings with a customer, log into your profile, go to 'More' and select 'Customers'.
Select the according customer and select 'Cancel customer'.
If you have received a house key from this customer, please return it as soon as possible.
Please note any cancellation fees due to last-minute cancellations. These are as follows:
- Cancellations between 48-24 hours before the appointment: 10€.
- Cancellations between 24-12 hours before the appointment: 15€.
- cancellations less than 12 hours before the appointment: 20€
- Cancellations that occur after the start of the booked appointment: 30€