You would like to cancel a regular booking? 


To cancel all future bookings with a customer, log into your profile, go to 'More' and select 'Customers'. 

Select the according customer and select 'Cancel customer'.


If you have received a house key from this customer, please return it as soon as possible. 


Please note any cancellation fees due to last-minute cancellations. These are as follows: 


  • Cancellations between 48-24 hours before the appointment: 10€.
  • Cancellations between 24-12 hours before the appointment: 15€.
  • cancellations less than 12 hours before the appointment: 20€
  • Cancellations that occur after the start of the booked appointment: 30€