You can reset your password as follows:
App:
-select "reset password"
-enter the E-Mail address you have used for your registration
-you will receive an E-Mail with a link to reset your password (please also check your spam folder) Attention! Please make sure you have downloaded the correct App. The App for providers is called Helpling Partner
Computer:
-go to Helpling.de and select Login
-select "reset password"
-enter the E-Mail address you have used for your registration
-you will receive an E-Mail with a link to reset your password (please also check your spam folder)