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Account Settings

I forgot my password, how do I reset it?
You can reset your password as follows: App: -select "reset password" -enter the E-Mail address you have used for your registration -you wi...
Tue, 7 Feb, 2023 at 10:18 AM
How can I change my address, E-Mail address and telephone number?
You can change your address, E-Mail address and phone number through your profile. Simply select "More" and then "Edit my Profile".
Tue, 14 Mar, 2023 at 6:54 PM
What kind of notifications do I receive within my account?
After you have logged into your online profile or through the App, different types of notifications are displayed on the welcome page: such as payment requ...
Tue, 7 Feb, 2023 at 4:40 PM
How do I update my schedule and working hours?
You want to adjust your availability? Here's how it works: 1. open the app and go to "More"  2. click on "Set my availability"...
Tue, 7 Feb, 2023 at 4:49 PM
Where can I change my work locations?
To deactivate individual postcode areas, please send us the postcodes by E-Mail to kontakt@helpling.de. We will be happy to adjust this for you in your acco...
Wed, 24 Aug, 2022 at 11:22 AM
How do I add a holiday?
To enter a longer time-out in your profile, go to "Add Holiday (time-out)" in your online profile and click on the button "Add holidays (time...
Wed, 8 Feb, 2023 at 2:45 PM
Who can view my public profile?
Your profile can only be viewed via the Helpling platform.
Wed, 24 Aug, 2022 at 11:34 AM
How can I edit my public profile?
To edit your public profile, go to "More" and the menu item "Edit my Profile". Under the item "Edit your public profile" you c...
Wed, 8 Feb, 2023 at 1:47 PM
How can I update my bank account details?
You can add or edit your bank details in your Helpling profile. 1. log into your account and click on "More" 2. under the heading "Trans...
Thu, 16 Feb, 2023 at 9:48 AM
How can I make my profile more attractive to customers?
From working with cleaners and customers, we have learned that new customers place extra value on the following aspects:  1. the introductory text: you ...
Wed, 24 Aug, 2022 at 11:59 AM