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Account Settings

I forgot my password, how do I reset it?
You can reset your password as follows: App: select "reset password" enter the email address you have used for your registration you will ...
Tue, 23 Jul, 2024 at 12:04 PM
How can I change my address, E-Mail address or telephone number?
You can change the your living address, email and phone number in your account settings. Simply select "More" and then "Edit my Profile"...
Tue, 23 Jul, 2024 at 2:31 PM
What kind of notifications do I receive within my account?
After you have logged into your online profile, different types of notifications are displayed on the home screen, such as: payment requests change reque...
Tue, 23 Jul, 2024 at 2:50 PM
How do I update my schedule and working hours?
You can edit your availability in your account settings. Please go to "More" and click on "Set my availability". Here you can set ...
Tue, 23 Jul, 2024 at 3:23 PM
Where can I change my work locations?
To deactivate individual postcode areas, please send us the postcodes by E-Mail to kontakt@helpling.de. We will be happy to adjust this for you in your acco...
Tue, 23 Jul, 2024 at 3:59 PM
How do I add a holiday?
To enter a longer time-out in your profile, go to "More" in your online profile and click on "Add holiday" In the following overvi...
Wed, 24 Jul, 2024 at 5:07 PM
Who can view my public profile?
Your profile can only be viewed on our website Helpling.de.  In your account you can share the link to your public profile with others. To do so, please go...
Wed, 24 Jul, 2024 at 4:37 PM
How can I edit my public profile?
To edit your public profile, go to "More" and the menu item "Edit my Profile". Under the item "Edit your public profile" you c...
Mon, 14 Oct, 2024 at 1:04 PM
Optimizing your public profile
Watch our tutorial video on profile optimization and find out how you can get more customer offers and boost your earnings.
Mon, 14 Oct, 2024 at 1:55 PM
How can I update my bank account details?
To add your bank details in your Helpling profile, please go to "More" and click on "Bank details" under the heading "Transfers&quo...
Mon, 29 Jul, 2024 at 11:41 AM