You will automatically receive payment from your customers every 2 weeks via our external payment service provider "Stripe". This transfers the amounts free of charge to the account you have specified.
The payout periods are as follows: On the 1st and 15th of each month (or the following working day), these payments are triggered. This means that all customer payments received up to that point are paid out by the 9th and 24th of the month at the latest.
You can see which payments have already been released for payment in your Helpling login. To do this, go to "More" and "Payouts".
Under the category "In process" you can now see three subcategories:
- Under 'Pending payments' you will see a summary of all payments that have already been approved.
- Under 'Confirmed bookings' you can see the remaining confirmed dates and when the release is expected to take place.
A list of all invoices confirmed by you that have not yet been released by the payment service provider can also be seen under "Transfers", "In process", "Confirmed bookings".
These payments have already been confirmed by you. However, they have not yet been approved by the payment service provider. As soon as they are received, they will be added to your "Pending payments". They will be released within 7-12 days of invoicing.
You also have the option to initiate an early payout at any time. Simply log in to your Helpling profile, go to "More", "Payouts", switch to the "In progress" tab and then click on "Request payout directly". This additional service is subject to a processing fee of EUR 4.99, which is automatically deducted from the payout amount."
Please also note that the estimate overview on the start page only shows the expected payout and adds up the bookings for the upcoming month. This amount may change again in the event of cancelations.