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You can add or edit your bank details in your user account. Click on "More" and then "Bank details". Please do not forget to ent...

You will automatically receive payment from your customers every 2 weeks via our external payment service provider "Stripe". This transfers the am...

Cash payments violate Helpling's General Terms and Conditions.  All services arranged via the Helpling platform are processed via the Helpling marke...

Of course you may accept tips.

After every cleaning appointment you're asked to trigger the invoice. To do so, please go to the cleaning appointment in the "Claim payments" ...

Please send us an email to [email protected] or call our hotline, so that we can cancel the invoice.  A call to the customer can help to prevent a pos...

You can view this information in the commission list as part of our terms and conditions. You can access these at any time in your user accout. Please go to...

If your customer does not agree with your invoicing for an appointment he/she has the option to file a case directly through his/her profile. If a customer ...

With your registration and occasionally after your registration, Stripe asks you to verify your data and person.  You will then receive a warning in your p...

You can now create a direct service portal entry to raise an objection to a cancellation fee. Requests by email or phone calls will no longer be process...