When uploading your identification document, please ensure that all key details are clearly visible, that the copy is neither blurry nor cropped, and that the information you provided during the registration matches the details on your document.
If you still receive a notification that your ID verification has failed, please don't hesitate to reach out to us via WhatsApp using the following contact.
We will review your case and work with you to find a solution.
You can also contact us by phone from Monday to Saturday between 8 a.m. and 5 p.m. at +493056839280, or by emailing us at kontakt@helpling.de.
We wish you the best of luck with your registration and a successful start as a service provider!