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Receiving Offers

How do I receive customer requests?
You can receive booking requests by E-mail, SMS, or push notification on your mobile phone.  You can find these settings in your user account. Log in an...
Mon, 12 Aug, 2024 at 2:33 PM
How can I reply to customer requests?
When you log into your Helpling account, you can accept or decline a booking requests. Click on "Offers" to see your direct offers which you ...
Mon, 12 Aug, 2024 at 2:38 PM
Am I the only one who received the customer request?
The customer has the possibility to choose several providers when booking, therefore a request may be sent not only to you. So try to respond quickly to...
Mon, 12 Aug, 2024 at 2:44 PM
How quickly should I reply to a customer request?
By responding to your selected offers as quickly as possible, you increase the chance of getting them.
Mon, 12 Aug, 2024 at 2:46 PM
What can I do if I receive no/very few offers?
There are various reasons why you may only receive a few offers, e.g.  Have you created a compelling profile that appeals to potential customers?  Do you...
Wed, 21 Aug, 2024 at 11:19 AM
I don't want to receive anymore customer requests, how can I arrange that?
In your user account, you can specify whether and which requests you would like to receive. To do this, click on "More" and make the settings unde...
Mon, 12 Aug, 2024 at 2:53 PM
How do countdown offers work?
In addition to selected offers, you will also receive "countdown offers". You have not been selected directly by the customer for this, but your ...
Mon, 12 Aug, 2024 at 3:01 PM
Video Tutorial - Learn all about customer offers
Watch the short tutorial and learn all about customer offers
Mon, 12 Aug, 2024 at 3:02 PM