Do you need help?

No, you do not need to bring any cleaning materials with you. For cleanings arranged through Helpling, the client provides the cleaning supplies. Helpling r...

In this case we advise you to contact your customer to discuss what kind of cleaning materials you need to clean the house.

The expectations of customers can be very different. It is always best if you address your customers directly and ask them for special wishes.

Yes, if you would like to use a Checklist for better communication with your customer you can find it here. This PDF will be sent to new customers by E-Mail...

Try to contact your customer. The number is available in your Helpling Login under "More" - "Customers".If you cannot reach the customer...

Try to contact your customer. The number is available in your Helpling Login under "More" - "Customers". If you cannot reach the custome...

That is possible, your customer can change the time of the booking in their account.

All self-employed service providers who use the Helpling marketplace are automatically covered by the liability insurance taken out by Helpling. This covers...

All self-employed service providers who use the Helpling marketplace are automatically covered by the liability insurance taken out by Helpling. This covers...

It is entirely your decision whether you want to accept keys. Handing over keys is a direct arrangement between you and your customers. If you have any furt...