Do you need help?

No, you do not need to bring any cleaning materials with you. For cleanings arranged through Helpling, the client provides the cleaning supplies. Helpling r...

In this case we advise you to contact your customer to discuss what kind of cleaning materials you need to clean the house.

The expectations of customers can be very different. It is always best if you address your customers directly and ask them for special wishes.

Yes, if you would like to use a Checklist for better communication with your customer you can find it here. This PDF will be sent to new customers by E-Mail...

If you are late, please call your customer directly and inform him. If you can't reach the customer by phone, you an use the Helpling chat in our accoun...

If you can|t find the customers address, please call your customer directly and ask for guidance. If you can't reach the customer by phone, you can use ...

If an appointment requires more time, you can of course stay longer. However, we recommend that you only do this after consultation with the customer.  ...

All self-employed service providers who use the Helpling marketplace are automatically covered by the liability insurance taken out by Helpling.  This c...

All self-employed service providers who use the Helpling marketplace are automatically covered by the liability insurance taken out by Helpling. This covers...

It is entirely up to you whether you wish to accept keys. Key handovers are not unusual, but are direct agreements between you and your customers. If yo...